Emergency Ride Home Terms and Conditions

  1. Any commuter at a participating Smart Commute workplace is eligible for ERH if they used a sustainable mode of commuting on the day they require a ride home. Sustainable modes of commuting include transit, carpooling, vanpooling, cycling, walking, or any other alternative to single-occupant vehicle travel.
  2. Pre-registration is not required for commuters at Smart Commute workplaces to be eligible.
  3. Commuters may use ERH for any distance, routing and stops they prefer, but will only be reimbursed to a maximum of $75 per ride, which may include a tip of up to 20 per cent. Commuters are responsible for initial payment of all costs, and are responsible for costs exceeding the maximum. Note: Smart Commute Durham and Peel Region (Smart Commute Mississauga, Smart Commute Pearson Airport Area and Smart Commute Brampton-Caledon)  will not cover the cost of a tip.
  4. Commuters may use ERH for unplanned reasons. Smart Commute reserves the right to track individual usage and verify the reason for rides. The following situations qualify for ERH coverage:
    • Personal or family illness, accident, injury or emergency situation.
    • Unscheduled overtime, approved by a supervisor.
    • Unplanned absence of a carpooling partner due to his or her having to leave early or stay late unexpectedly.
  5. Situations where travel could have been arranged in advance do not qualify for ERH coverage. Other situations that do not qualify for ERH include, but are not limited to:
    • Pre-planned overtime known to commuters.
    • Overtime performed without a manager request.
    • Pre-planned medical or personal appointments.
    • Pre-planned or known absence of a carpool partner.
    • Business travel.
    • Personal errands.
    • Missed transit connections.
    • Transit delays or cancellations.
    • Weather-related emergencies.
    • Natural disasters.
    • Building closures.
    • Power outages.
  6. There are no limits on the number of rides commuters can take per year, but Smart Commute reserves the right to track individual usage and verify multiple rides for individual commuters within a single year.
  7. There are no limits on the type of transportation commuters can choose for an emergency ride. Commuters may use multiple methods during the ride home (such as a taxi trip, then a GO Transit trip).
  8. When requesting reimbursement, commuters must submit the following:
    • Company name.
    • Name, e-mail address and phone number.
    • Mailing address for reimbursement.
    • Supervisor name and work phone number.
    • Date and time of emergency ride home.
    • Reason for emergency ride home.
    • Origin and destination.
    • Type of ride vendor(s) used.
    • Total requested reimbursement (to $75 maximum).
    • Original ride receipt(s).
    • Checkbox / signature certification, which the commuter uses to verify the information is accurate and honest, and to agree to terms and conditions.
  9. Commuters may submit claims online, or via regular mail. However, original receipt(s) must be submitted by regular mail, regardless of the method used to claim reimbursement. Both online and downloadable forms provide instructions for submission. To download the Emergency Ride Home reimbursement form, click here.

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